Frequently Asked
Find your answers here
Can Crafty Crates do custom orders and designs?
Absolutely!
We would be thrilled to work with you on specific themes, activities and custom crates.
Contact us to find out more.
How do I place a large order of crates?
For parties or larger orders kindly contact us directly.
How do I create a DIY (Design Your Own) bottle?
These make a great gift or party favor.
You can design your bottle using Canva (a free program) or hand drawn images.
1) Canva -
- Select (+design).
- Select (custom size) and 23.9cm W x 20.6cm H.
- Create your design within the space using any words, images etc.
- Download as PNG (DO NOT REDUCE THE QUALITY).
- Email this document to info@creativecrates.org
2) Hand drawing -
- On an A4 page draw a block width 23.9cm x height 20.6cm.
- Fill this space with any images or drawings you like.
- Scan this image with a scanner on high resolution.
- Email this document to info@creativecrates.org
THE SIZE AND RESOLUTION IS VERY IMPORTANT TO ENSURE THE PROPORTION AND QUALITY OF YOUR DESIGN.
Can I order an activity without the crate?
Absolutely!
Kindly contact us to create a custom order.
What crates do you use?
We only use 3 Sprouts folding crates due to their superb quality. They are made of 60% recyclable material and are food safe, sustainable and eco friendly. They fold flat and are stackable for storage, organization. Perfect to use after the activity is completed.
I spelt the name for personalization incorrectly when placing my order.
Should you have spelt a name incorrectly, please notify us immediately.
If work has not yet begun on the personalization we will happily correct this for you.
If however, personalization has already been done we are not able to make alterations. In this case we will work with you to personalize new products at the product cost.
Crafty Crates personalized my product incorrectly.
While every effort is made to get your crates to you exactly as ordered, human errors may occur.
Crafty Crates will endeavor to get the correct item to you as soon as possible.
How long will my order take to reach me?
Once you place your order it will take 1-3 days to personalize and package.
After handing over to the courier, shipping will take 1-3 days within the UAE.
Should you need your order sooner kindly contact us and we will do our best to assist.
My Product was damaged during shipping.
While every effort is made to package your item carefully, damages may occur during shipping.
Should this occur kindly contact us immediately so that we can rectify this.
Do you ship internationally?
We are absolutely able to ship internationally.
Orders need to be placed via email and a manual order will be created. Cost of shipping will be calculated based on actuals and included in your payment - free shipping does not apply.
If you are interested please contact us.