We offer a range of tote bags, mugs, water bottles,
notebooks, keychains and candles. However, we love custom orders and would love
to work with you to bring your ideas to life.

Absolutely! We love bringing your unique ideas to
life. Whether it's a special message, photo, or completely custom design, just
reach out to us with the details — we'll work with you to create something
truly personal.

 We love personalizing your gifts! Simply add a gift
box when you place your order, and we’ll personalize and package your gift with
care. If you’d like to include a personalized note or message, just send us an
email — we’ll do our best to make it the perfect gift for you!

Absolutely! We love customizing for any event — from
wedding favors to bridal party gifts and unique event keepsakes. Let us know
your ideas, and we’ll work with you to create the perfect personalized items
for your special occasion!

Designs ordered directly from our website will be created
exactly as shown, so previews are not typically sent. However, if your
personalization includes a different language, longer wording that may affect
the layout, or if it's a fully custom order with photos, we’ll always send a
preview for your approval before we begin production.

Personalized orders typically take 2–5 working days to
process. Please note that delays in approving custom designs or special
items may extend the production timeline. We’ll always keep you informed and do
our best to stay on schedule!

Your satisfaction means everything to us. If you’re
not happy with the quality of your item, please reach out within 48 hours of
receiving your order. We’ll ask for a photo and a brief description of the
issue so we can review it and work with you on a solution — whether that’s a
replacement, a refund, or another resolution.

Please note that as each piece is handmade and often
personalized, slight variations are part of the charm — but we’ll always do our
best to make sure you’re happy with what you receive

We deliver across the UAE, with a few exceptions for
temperature-sensitive items like candles.

Orders within Dubai and Abu Dhabi main centres are
delivered using air-conditioned vehicles through our trusted courier —
ideal for the hotter months (May to October). Because candles are sensitive to
high temperatures, they can only be shipped during this time within the
central areas of Dubai and Abu Dhabi.

If you’re located outside these zones and would like to
order candles, please email us to discuss alternative shipping options.

For all other deliveries within Dubai and Abu Dhabi,
we offer same-day delivery, typically arriving in the late evening. All
other areas in the UAE are delivered within 1–2 working days.

Delivery costs are AED 25 within the main centres, but all orders over AED 200
enjoy free shipping.

I am very sorry that your order has not reached you in
perfect condition, as we take great care in checking and packaging all items.
The first step is to contact us immediately if something is missing, incorrect
or damaged.

If the personalization is incorrect due to a mistake made
during the order (such as a misspelling you entered), I’m unable to offer a
refund. However, I’ll gladly help you place a new order and make sure it
gets to you as quickly as possible.

If the error was on my end, please share a photo of
the mistake and return the item. I’ll absolutely take responsibility and send
you a corrected replacement at no additional cost.

Should something be missing I’ll be happy to ship the
missing items to you at no extra cost. If you’d prefer a refund, I completely
understand, and I will arrange for the return of your order through our
courier. Once the package reaches me, I’ll process a full refund to the original
payment method.

In the event of damages during shipping, I will
arrange for the return of the damaged package. Once I receive it, I’ll
immediately ship out a replacement. If you'd prefer a refund instead, I can
handle that as well and will request a return through our courier. After
receiving the package back, I’ll issue a full refund to your original payment
method.

Tumblers and mugs with sublimated (printed) designs are
temperature sensitive. To preserve their quality, they should not be
soaked, scrubbed, or dishwashed.



Glass mugs are personalized with adhesive vinyl, which also means they
should not be soaked, scrubbed, or dishwashed.

Each product will come with a care card to remind you of
these guidelines, ensuring your items stay in perfect condition for as long as
possible.

Your tote is designed with heat transfer vinyl. While
this method provides a high-quality look and feel, it does require a bit more
care. For best results, spot cleaning is ideal.

If your tote needs to be washed, wash it inside out on a
cold, gentle cycle. Do not tumble dry. Afterward, iron it inside out on
a cool setting to maintain the design. Avoid ironing directly over the
vinyl, as this can damage both the tote and cause the vinyl to adhere to
your iron.

Absolutely! A candle care card is included with every
candle order to ensure your candle is enjoyed to its fullest potential. Follow
the tips for the best burn and longest-lasting enjoyment!

Absolutely! We’re happy to gift wrap your items. You’ll find a gifting option at the bottom of each product page—simply choose gift wrapping or a gift box and add your personal message to one of the items. Ordering multiple gifts? Just drop us an email, and we’ll be glad to assist you.