It depends on the activity! Each box is tailored to a
specific project, and you'll find a detailed list of what's included on the
product page.

 All of our acrylic and watercolor paints are non-toxic
and safe for both kids and adults. Some craft boxes may include glue or
sealants, so we recommend adult supervision when using those materials.

Creativity can get a little messy — and that's all part
of the fun! We recommend wearing an apron for all activities. To protect
your surfaces, lay down a wipeable mat or simply open up your shipping box and
use it as a creative workspace.

Yes, we do! We offer special one-off themed boxes
throughout the year — including Christmas, Halloween, Easter, Back to School,
and more. Keep an eye out for our limited releases!

Follow us on social media @craftycratesuae to keep up with
the latest drops and new arrivals.

Absolutely! We’re happy to accommodate bulk orders
that fit within our scope.

For parties, we offer customization options and are excited
to collaborate with you to align with your theme and the age group of the
children.

Bulk orders will be designed, processed, and priced
separately from the options available on our website. We’d love to work with
you to bring your vision to life while staying within your budget.

Shipping methods and costs will be calculated as per order.

Yes, we offer customization options! Whether it’s for
a special occasion, a party, or to suit a specific theme, we’re happy to work
with you to create a personalized experience. Reach out to us with your ideas,
and we’ll do our best to bring them to life!

You can place your order on this website or contact us via
email or social media.

Orders for activity boxes are processed within 2-3
business days. Once shipped, our courier typically delivers within 1-2
days, depending on your location. (outlying areas may take an additional
1-2days).

Please note that we are not responsible for delays caused by
incorrect addresses or if you’re unavailable to receive the package. However,
we will do our best to assist you in resolving any issues.

Shipping costs 25AED within main centres. All orders over
200AED enjoy FREE shipping

 I am very sorry that your order has not reached you in
perfect condition, as we take great care in checking and packaging all items.
The first step is to contact us immediately if something is missing or damaged.

Should something be missing I’ll be happy to ship the
missing items to you at no extra cost. If you’d prefer a refund, I completely
understand, and I will arrange for the return of your order through our
courier. Once the package reaches me, I’ll process a full refund to the original
payment method.

In the event of damages during shipping, I will
arrange for the return of the damaged package. Once I receive it, I’ll
immediately ship out a replacement. If you'd prefer a refund instead, I can
handle that as well and will request a return through our courier. After
receiving the package back, I’ll issue a full refund to your original payment
method.